Lapanzo for customers : as we are providing only cash on delivery for the initial stage. the amount and the service charges every thing depends on your choice of store.

Lapanzo for Merchant: we charge on the basses of order count not on the bill amount. Lapanzo strongly think that the billing amount what you charge that is completely it your business we don’t have a right to tink on your billing and your business. Lapanzo charges amount will be displayed in Lapanzo application and it has to pay through the same app by clicking pay now.

If there is a price difference between the amount displayed online and the actual bill. If the delivery is not within the time frame as confirmed in the Order Confirmation e-mail. You have paid for the order online but didn't receive it. You have received a lesser item or items that do not comply with the online instructions as per your original order. You have received an order with which you're not satisfied because of quality; packaging or it is not simply warm. www.lapanzo.com, accepts Visa, MasterCard, Mastro, American Express, select Debit Cards, Net Banking, Cheque/DD, Bank Transfer and Direct Bank Deposits. If the payment was made (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment. Debit/CreditCard/Netbanking, 7-10 working days from the refund initiation date, There is 5-10% fee on refund/cancellation. "but you do not get successful transaction money debited from your card/bank account" company shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery will be refunded the money within 7 to 10 working days from the date of the receipt of your email.


While lapanzo covers almost all your interests, we somehow are unable to provide any delivery or service based guarantee that may be provided by the restaurant on COD orders. However, we will still go the extra mile to resolve your issue with the concerned restaurant, but cannot commit on refunds. • Food and Cake Pics are for representation purposes only and lapanzo won't guarantee that the ordered item would look/taste exactly the same as shown on the lapanzo and its partner restaurant websites. • lapanzo Guarantee won't be applicable on discounted/coupon code orders. We will try our level best to solve the concerned issue but the final decision on the same lies with lapanzo management. • lapanzo Guarantee won't be applicable on peak festival days like Christmas, New Year's Eve, Ganesh Chaturthi/Visarjan, Laxmi Pujan or any other such festival/s during which most of the restaurants are either closed or are restricted for delivery. • lapanzo Guarantee won't be applicable on days when any procession/rally/march/road construction etc is taking place which affects the normal process of delivery. • lapanzo Guarantee won't be applicable on orders for Domino's restaurants. Please call their customer support for order queries. • lapanzo Management reserves the right to revoke all types of guarantees at any point in time without prior intimation. Final decision on the same rests with the management which is non-contestable and fully binding. • Time Guarantee is valid till the first barrier of entry. If your number is not reachable, then the guarantee ceases to exist.


Please use any of the following ways: Live Chat E-mail us on support@foofzerv.com Fill up the contact us form Call us +91 40 65088888 between 11.00 am - 06.00 pm


lapanzo will refund the amount to your lapanzo wallet or it will be directly transfer to your account via softnxt technologies pvt ltd.